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Frequently asked questions
Yes. you can absolutely treat the extensions like our hair as they are completely unprocessed. For our curly hairs, we do not recommend using a brush to avoid frizziness. always use a wide tooth comb or your fingers. All textures will revert back to their original pattern when wet. Always use a heat protectant when applying any form of heat to the extensions.
Feel free to contact us if you have any questions regarding the shipping and delivery of your items both before or after purchase.
Our bundles and wigs are made from real human hair and are custom-made. They are made as soon as your order is placed and payment is verified. DELIVERY TIME FOR OUR PRODUCTS IS APPROXIMATELY 14 DAYS AFTER YOUR ORDER IS PLACED.
We ship worldwide and shipping charges are the buyer’s responsibility. We do not ship, during the weekends and holidays. Tracking numbers are provided as soon as your items ship.
Standard ( approximately 3-5 business days AFTER PROCESSING TIME. International Express ( approximately 3-5 business days) AFTER PROCESSING TIME. For International orders, import duties, taxes and charges are not included in the price is the sole responsibility of the buyer. Please check with your country’s customs office to determine what these additional costs are.
PLEASE CAREFULLY AND THOROUGHLY READ ALL OF OUR POLICIES BEFORE PURCHASE.
We at Oma hair Boutique are committed to your satisfaction and as such take great care in ensuring our clients receive maximum satisfaction at all times. Our hair bundles are thoroughly inspected both before leaving the factory and before dispatch. For extensions, we do not totally rule out returns, but there are no refunds. Products can only be exchanged once due procedures are followed.
For hair extensions and bundle purchase, kindly inspect the bundles as soon as you receive them. Check that the lengths, texture, colour and quality match your order before untying or cutting off the band. It is advisable to run a wide tooth comb through the hair to check for tangles and sheddings. Remember, our bundles are raw human hair and deserve the same care as your natural hair. Once the hair is untied, there is nothing we can do.
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